Gaya APA

fandy, T., Gregorius, C. (2019). SERVICE, QUALITY & CUSTOMER SATISFACTION (5). Yogyakarta: Andi Yogyakarta.

Gaya MLA

fandy, T., Gregorius, C.. SERVICE, QUALITY & CUSTOMER SATISFACTION. 5 Yogyakarta: Andi Yogyakarta, 2019. Textbook.