Gaya APA
Tjiptono, F.
(2017).
Service Management Mewujudkan Layanan Prima
(
3)
.
Yogakarta:
CV Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service Management Mewujudkan Layanan Prima".
3
Yogakarta:
CV Andi Offset,
2017.
Textbook.